Issue details

Renewal of the Low-Income Family Tracker to enable a targeted approach to increasing Benefits uptake

 

 

The license for usage of the Low-Income Family Tracker (LIFT) tool, from Policy in Practice, expires on 26 June 2026. The tool has been and continues to be used to proactively identify and target residents who may be eligible for benefits such as Pension Credit, but who are not currently claiming.

Oldham Council is using the tool to support a campaign to increase the uptake of a variety of benefits throughout 2026-27.

The annual cost of LIFT is £39,137 per annum, excluding VAT. The cost has been budgeted within the 2026-27 Crisis and Resilience Fund scheme grant funded by the UK Government.

Approval is requested to award and enter a 12-month call-off contract with Policy in Practice under the Crown Commercial Services G Cloud 14 RM.1577.14 Framework Agreement.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 29/04/2026

Decision due: 28 Apr 2026 by Executive Director of Resources

Lead member: Cabinet Member - Finance, Corporate Services and Sustainability and Deputy Leader

Contact: Fran Lautman, Assistant Director of Customer Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.

Consultation process

None

Decisions

Background papers