Issue details

Customer Operations Service Restructure

 

 

This report seeks approval to implement a revised Customer Operations structure aligned to the new Customer Empowerment Framework, designed to strengthen frontline capacity, improve outcomes for residents, and provide a sustainable approach to managing demand.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 31/03/2026

Decision due: 10 Mar 2026 by Executive Director of Resources

Lead member: Cabinet Member - Finance, Corporate Services and Sustainability and Deputy Leader

Lead director: Executive Director of Resources

Department: Resources Directorate

Contact: Fran Lautman, Assistant Director of Customer Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.

Decisions

Documents