Issue details

The purpose of this report is to seek approval for the implementation of a newly proposed staffing structure, following consultation with the service (see Housing Service Re-design Consultation Document – Appendix 1).
The aim of the restructure is to enhance capacity for frontline service delivery, shifting the focus towards homelessness prevention rather than responding primarily to emergency situations where residents are at immediate risk of losing their homes. Such crises often lead to the use of temporary accommodation, which is costly and not always conducive to household stability or wellbeing.
The demand for temporary accommodation has significantly increased in recent years, placing considerable financial pressure on the Council’s budget. A preventative approach to service delivery is expected to help reduce this demand and associated costs.
As part of the redesign, the Temporary Accommodation Team will be strengthened by increasing the number of Move On Support Officers (MOSOs). Each MOSO will manage a dedicated caseload and work closely with residents in temporary accommodation, providing intensive, tailored support. This includes linking households with training and employment opportunities, helping to maximise their income, and supporting realistic housing searches. These efforts aim to shorten the duration of stays in temporary accommodation and further ease the financial burden on the Council.