Issue details

Customer Experience Service Restructure

 

 

The Customer Experience Service has been allocated a 20% revenue budget saving effective from 1 April 2025. This represents a saving required of £416,332.

The Delegated Decision Report outlines a new service structure subject to consultation to achieve the budget saving and the process and timings that will be followed to deliver this.

Decision type: Non-key

Decision status: Recommendations Approved (subject to call-in)

Notice of proposed decision first published: 24/06/2025

Decision due: 13 Feb 2025 by Cabinet Member - Culture and Leisure

Lead member: Cabinet Member - Culture and Leisure

Contact: Fran Lautman, Assistant Director of Customer Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.

Consultation process

None

Decisions

Background papers