Issue details

Adult Social Care Complaints Policy

 

 

To ensure compliance with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, and to ensure complaints about Adult Social Care services are handled in a resident focused way, the Council has an Adult Social Care Complaints Policy.

The policy has recently been reviewed and updated to ensure it reflects current process and best practice.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 06/03/2025

Decision due: 21 Feb 2025 by Cabinet Member - Culture and Leisure

Lead member: Cabinet Member - Adults, Health and Wellbeing, Cabinet Member - Culture and Leisure

Contact: Fran Lautman, Assistant Director of Customer Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.

Consultation process

none

Decisions

Background papers