Issue details

Oldham Council’s Waste Management Services (WMS) uses Mayrise, which is an IT information system for managing statutory waste collections from 97,289 domestic properties in the borough. It is also used to manage 1,700 business waste collections from Oldham, Rochdale and Manchester which generates £1.6 million income annually.
Mayrise is delivered by an organisation named Yotta and they issued a notification in 2019 suggesting that Mayrise would reach its end of life in August 2022.
From that point, Mayrise would no longer be actively developed, with full decommission in December 2023.
This notification has since been withdrawn; however, the system is no longer being developed. Support is still being provided and there is no indication that this will be withdrawn, however there is no active development of the Mayrise product.
The service is mindful of this and wants to ensure we procure a replacement back-office product that enables us to deliver the service change we need before the product is end of life.
The Waste Management service empties approximately 33,041 bins on a daily basis, which equates to 8.3 million collections per year. As well as carrying out approximately 272 deliveries, repairs and exchanges each week, or 13,700 each year.
The current Mayrise information system contains all the address, customer, collection round and historical data on all WMS activity (domestic and commercial waste collections, bin delivery, exchange and repair, bulky collections etc).
Currently, the WMS does not use in-cab technology, although this is widely accepted within the industry as a significant tool to develop and digitise waste collection activity due to its ability to co-ordinate front line and back-office systems which currently rely heavily on paperwork.
This means that processes are incredibly long-winded and inefficient. Data is unreliable and service planning and development is often based upon assumptions, rather than dependable information.
To allow the service to develop we are requesting that we invest and develop an in-cab technology solution alongside our need to replace our back-office system.
A combined in-cab and back-office solution would provide managers in the WMS with the basis to focus on their key development priorities and opportunities for service (e.g., future projects, systems integration, management information improvement).