To fund a capital cost of £80K and an
annual uplift of £9.6K to replace the Information Technology
Service Management (ITSM) system that is used by Unity IT and the
Oldham Council Agresso team to manage IT and Finance services
respectively to Oldham Council and partners.
Decision type: Key
Decision status: Recommendations Approved
Notice of proposed decision first published: 21/01/2022
Decision due: 11 Jan 2022 by Director of Finance – Anne Ryans
Lead member: Cabinet Member - Finance and Low Carbon (Deputy Leader - Councillor Abdul Jabbar)
Discussions have been undertaken primarily
within Unity IT as well as with the Council Information Management
team to look at potential solutions for the remediation of the
problems experienced with the ResolvelT system.
Unity IT has completed a market assessment of ITSM toolsets. This was conducted to explore what ITSM solutions are available and to compare the benefits/disadvantages of each solution over one another. The primary focus was on identifying the most appropriate solution with the toolset that would enable Unity Partnership and Oldham Council to make business efficiency savings.
Following a period of market assessment, including the review of Allied Digital's latest ITSM offering, it was agreed as a key architectural decision that the most suitable solution would be the Cloud Saas solution offered by SysAid. The solution provided by SysAid provides all the essential and desired functionality of a modern SaaS-based ITSM solution whilst maintaining an annual price point similar to the incumbent solution (£40 - 55k per annum) and far below that of the market leaders, ServiceNow and BMC Remedy (£100 - 120k per annum).