Decision details
Customer Experience Service Restructure
PDF 18 KBDecision Maker: Cabinet Member - Culture and Leisure
Decision status: Recommendations Approved (subject to call-in)
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The Customer Experience Service has been
allocated a 20% revenue budget saving effective from 1 April 2025.
This represents a saving required of £416,332.
The Delegated Decision Report outlines a new service structure
subject to consultation to achieve the budget saving and the
process and timings that will be followed to deliver this.
Decision:
RESOLVED - To review and approve the proposed
service structure subject to consultation - the new structure aims
to minimize the impact on the quality and responsiveness of service
delivered to residents as well as minimize the people impact and
risk of redundancies within the customer experience team.
Reasons for the decision:
Alterative options will be considered by the
team during the consultation period.
Other reasons / organisations consulted
None
Contact: Fran Lautman, Assistant Director of Customer Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.
Publication date: 04/03/2025
Date of decision: 13/02/2025
Date comes into force if not called in: 12/03/2025
Call-in deadline date: 11/03/2025
Accompanying Documents: