Decision details
Adult Social Care Complaints Policy
PDF 113 KBDecision Maker: Cabinet Member - Thriving Communities and Culture
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To ensure compliance with the Local Authority
Social Services and National Health Service Complaints (England)
Regulations 2009, and to ensure complaints about Adult Social Care
services are handled in a resident focused way, the Council has an
Adult Social Care Complaints Policy.
The policy has recently been reviewed and updated to ensure it
reflects current process and best practice.
Decision:
RESOLVED - To approve and adopt the updated
Adult Social Care complaints policy.
Reasons for the decision:
Option 1 – Agree the updated
policy.
Option 2 – Do nothing and leave the content of the policy as
it is.
Option 1 is the preferred option; this is in order to demonstrate
best practice in complaints handling and ensure compliance with
regulations.
Alternative options considered:
Option 2 – Do nothing and leave the
content of the policy as it is.
Other reasons / organisations consulted
none
Contact: Fran Lautman, Head of Customer and Digital Experience Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.
Publication date: 06/03/2025
Date of decision: 21/02/2025
Effective from: 14/03/2025
Accompanying Documents: