Decision details

Consideration was given to the commercially sensitive information in relation to Item 8 - Digital switchover's impact on the Helpline & Response Service.

Resolved:

1.    That the Cabinet notes the potential impact and proposed solutions to the customers of the Helpline and Response service as a result of the digital switchover.

2.    Cabinet approves the recommended option detailed within the report that IT capital funding be utilised for the replacement and installation of Helpline units that are compatible with the digital switchover, at a cost of circa £473K.

3.    That the Cabinet approves the recommended option, detailed within the report, for the allocation of £50K to be used throughout 2024/25 to resource an additional installer and project support in the Helpline & Response team.