Decision Maker: Cabinet Member - Neighbourhoods, Executive Director for Place & Economic Growth
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Oldham Council’s Waste Management
Services (WMS) uses Mayrise, which is an IT information system for
managing statutory waste collections from 97,289 domestic
properties in the borough. It is also used to manage 1,700 business
waste collections from Oldham, Rochdale and Manchester which
generates £1.6 million income annually.
Mayrise is delivered by an organisation named Yotta and they issued
a notification in 2019 suggesting that Mayrise would reach its end
of life in August 2022.
From that point, Mayrise would no longer be actively developed,
with full decommission in December 2023.
This notification has since been withdrawn; however, the system is
no longer being developed. Support is still being provided and
there is no indication that this will be withdrawn, however there
is no active development of the Mayrise product.
The service is mindful of this and wants to ensure we procure a
replacement back-office product that enables us to deliver the
service change we need before the product is end of life.
The Waste Management service empties approximately 33,041 bins on a
daily basis, which equates to 8.3 million collections per year. As
well as carrying out approximately 272 deliveries, repairs and
exchanges each week, or 13,700 each year.
The current Mayrise information system contains all the address,
customer, collection round and historical data on all WMS activity
(domestic and commercial waste collections, bin delivery, exchange
and repair, bulky collections etc).
Currently, the WMS does not use in-cab technology, although this is
widely accepted within the industry as a significant tool to
develop and digitise waste collection activity due to its ability
to co-ordinate front line and back-office systems which currently
rely heavily on paperwork.
This means that processes are incredibly long-winded and
inefficient. Data is unreliable and service planning and
development is often based upon assumptions, rather than dependable
information.
To allow the service to develop we are requesting that we invest
and develop an in-cab technology solution alongside our need to
replace our back-office system.
A combined in-cab and back-office solution would provide managers
in the WMS with the basis to focus on their key development
priorities and opportunities for service (e.g., future projects,
systems integration, management information improvement).
Replace Mayrise back-office system and
implement in-cab technology
Procure a replacement for the Mayrise back-office system and
implement in-cab technology to provide the Waste Management service
with a fit for purpose, up to date back office system which will
lead to efficiencies in processes, improved management information
and a better resident experience. This will be a key enabler for
the service to digitise its core service processes for both the
service and residents.
A procurement exercise has already been undertaken under the Crown
Commercial Service’s G Cloud 12 framework agreement, which is
a fully procurement compliant route to market for cloud based
computing services.
The company Bartec Municipal Technologies and their waste
management system, Collective, scored the highest against the
Council’s requirements.
Therefore, approval is sought to award the replacement system and
implementation of in-cab technology to Bartec Municipal
Technologies.
Option one - Do nothing
Wait until Yotta formally issue the end of life notice which, from
that point, would mean the Mayrise system is unsupported.
This is highly likely to happen within 2 years.
This would incur high costs for any future support required and
increase the likelihood of service disruption.
The new product being developed by Yotta does also not meet the
service’s requirements, so it is not recommended that we wait
for an end of life notice.
Option Two – Replace Mayrise back-office system and implement
in-cab technology
Procure a replacement for the Mayrise back-office system and
implement in-cab technology to provide the Waste Management service
with a fit for purpose, up to date back office system which will
lead to efficiencies in processes, improved management information
and a better resident experience. This will be a key enabler for
the service to digitise its core service processes for both the
service and residents.
A procurement exercise has already been undertaken under the Crown
Commercial Service’s G Cloud 12 framework agreement, which is
a fully procurement compliant route to market for cloud based
computing services.
The company Bartec Municipal Technologies and their waste
management system, Collective, scored the highest against the
Council’s requirements.
Therefore, approval is sought to award the replacement system and
implementation of in-cab technology to Bartec Municipal
Technologies.
Option Three – Replace Mayrise back-office system only
Replace Mayrise with a back-office system without the
implementation of in-cab technology.
Whilst the service would benefit from a system which would be fully
supported, the inefficient paper processes would remain and the
service would not fully experience the benefit of a fully digitised
solution.
Option one - Do nothing
Wait until Yotta formally issue the end of life notice which, from
that point, would mean the Mayrise system is unsupported.
This is highly likely to happen within 2 years.
This would incur high costs for any future support required and
increase the likelihood of service disruption.
The new product being developed by Yotta does also not meet the
service’s requirements, so it is not recommended that we wait
for an end of life notice.
Option Three – Replace Mayrise back-office system only
Replace Mayrise with a back-office system without the
implementation of in-cab technology.
Whilst the service would benefit from a system which would be fully
supported, the inefficient paper processes would remain and the
service would not fully experience the benefit of a fully digitised
solution.
Other reasons / organisations consulted
Not required
Contact: Rebecca Chadwick, Service Development and Support Manager Email: rebecca.chadwick@oldham.gov.uk Email: Rebecca.Chadwick@oldham.gov.uk.
Publication date: 15/07/2022
Date of decision: 28/06/2022
Effective from: 23/07/2022
Accompanying Documents: