Decision Maker: Cabinet Member - Finance and Corporate Resources
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To request approval from the Cabinet Member
for Finance and Green for the adoption of a new policy to support
officers and members to manage unreasonable behaviour from
customers. The report also seeks approval for the updating of the
current Corporate Complaints Policy.
RESOLVED - That:
That the Unreasonable Behaviour Policy and updated Corporate
Complaints Policy is approved.
The approval of these policies will support officers and members to
understand clearly what is expected of them, what options for
action are available when customer and complainant behaviour is
unreasonable, and who can authorise these actions
Option 1 To approve the Unreasonable Behaviour
Policy and updated Corporate Complaints Policy
Option 2 The Unreasonable Behaviour Policy and updated Corporate
Complaints Policy is not approved. This would mean that the current
Corporate Complaints policy and Single Point of Contact (SPOC)
procedure would remain in place.
Option 2 The Unreasonable Behaviour Policy and
updated Corporate Complaints Policy is not approved. This would
mean that the current Corporate Complaints policy and Single Point
of Contact (SPOC) procedure would remain in place.
Other reasons / organisations consulted
N/A
Contact: Caroline Lee, Head of Revenues, Benefits and Business Support Email: Caroline.Lee@Oldham.Gov.Uk Email: caroline.lee'oldham.gov.uk@oldham.gov.uk.
Publication date: 26/03/2021
Date of decision: 11/02/2021
Effective from: 07/04/2021
Accompanying Documents: