Decision details
Customer Support Centre
Decision Maker: Cabinet Member - Finance and Corporate Resources
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
To approve the request for £0.390m of
capital monies to deliver the underpinning technology to improve
our customer service offer as part of the Customer Support Centre
Project. This scheme can be financed by utilising existing
provisions from the overall approved ICT Strategic Roadmap within
the current 2020/21 – 2024/5 capital programme.
Decision:
RESOLVED - That funding be approved.
Reasons for the decision:
Option 1 - Do nothing and work around the
current technologies restricting the ability to transform services,
the customer experience and limit the delivery of sustainable
savings
Option 2 - Approve this scheme to move into delivery.
Alternative options considered:
Option 1 - Do nothing and work around the
current technologies restricting the ability to transform services,
the customer experience and limit the delivery of sustainable
savings
Other reasons / organisations consulted
Internal consultation with relevant
groups.
Completion of Equality and Diversity Impact Assessment
Contact: Fran Lautman, Customer Development Manager Email: fran.lautman@oldham.gov.uk Email: fran.lautman@oldham.gov.uk.
Publication date: 23/11/2020
Date of decision: 19/11/2020
Effective from: 01/12/2020
Accompanying Documents:
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